Terms and Conditions

Who We Are and Scope of These Terms

OJO Casino operates as an online gaming platform offering a variety of casino games to eligible players in permitted jurisdictions. These Terms and Conditions form a legally binding agreement between you and the operator. They cover account creation, use of the website and mobile applications, participation in games, bonuses, deposits, withdrawals, and responsible gaming expectations.

Account Registration and Eligibility

To open and maintain an account, you must be a natural person of legal age in your province or territory. You are required to provide accurate, complete, and truthful information during registration. Only one account per person, household, IP address, and payment method is permitted. If we discover duplicate or misleading accounts, we reserve the right to close them and void any winnings.

You confirm that you are not currently self-excluded from any gambling services and that gambling does not violate any laws applicable to you. It is your responsibility to ensure online gambling is legal in your location before playing.

Account Security

You must keep your login credentials confidential and never share them with third parties. Any activity conducted under your account is your responsibility. If you suspect unauthorized access, you must notify us immediately. We employ reasonable security measures to protect your information, but we cannot guarantee absolute security against all potential threats.

Deposits and Withdrawals

Funds can be added to your account using the payment methods displayed on the cashier page. All transactions are processed through secure, encrypted connections. Deposits are generally available for play immediately after confirmation.

Withdrawals are subject to verification procedures to prevent fraud and money laundering. Before processing your first withdrawal, we may require identity documents such as government-issued photo ID, proof of address, and proof of ownership of the payment method used. Once verified, withdrawal requests are normally handled within the standard processing times published on the site, though actual receipt may depend on your financial institution.

We do not charge fees for most deposit or withdrawal transactions, but third-party providers or banks may apply their own charges. Large withdrawals may be split into multiple smaller payments for security and regulatory reasons.

Bonuses and Promotional Offers

From time to time we make bonuses, free spins, and other promotional offers available. Each promotion has its own specific rules, which are clearly stated on the offer page or in accompanying communications. You must read and accept those rules before claiming any bonus.

Bonus funds and winnings derived from them may be subject to wagering requirements, game restrictions, or maximum withdrawal limits as specified in the individual offer terms. We reserve the right to withdraw, amend, or cancel any promotion at any time without prior notice.

Game Play and Fairness

All games on our platform use certified random number generators to ensure outcomes are random and fair. Game rules are available within each title. You agree to accept the outcomes of all games as final and binding. In the event of a technical malfunction that affects game results or payouts, we reserve the right to void the affected plays and refund any stakes placed.

Prohibited Conduct

You may not use our services for any unlawful purpose. Prohibited activities include, but are not limited to, collusion with other players, use of bots or automated scripts, exploitation of software or system errors, providing false information, and attempting to circumvent any security measures.

Any attempt to abuse our bonus system, engage in fraudulent activity, or violate these terms may result in immediate account suspension, forfeiture of funds, and permanent exclusion from the platform. We cooperate fully with law enforcement and regulatory authorities when required.

Responsible Gaming

We are committed to promoting responsible gambling. Tools such as deposit limits, loss limits, session time reminders, self-exclusion options, and reality checks are available in the account settings. If you feel your gambling is becoming problematic, we encourage you to use these tools or contact our customer support team for guidance. Additional resources are provided through links to professional help organizations.

Limitation of Liability

Our services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties regarding the platform and its content. We shall not be liable for any indirect, consequential, or punitive damages arising from your use of the site, including loss of profits, data, or goodwill.

Our total liability to you shall not exceed the amount you have paid to us in the thirty days preceding any claim. Nothing in these terms excludes our liability for fraud, death, or personal injury caused by our negligence.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or industry standards. The revised version will be posted on this page with the effective date. Continued use of the platform after changes have been posted constitutes your acceptance of the updated terms. We recommend you review this page periodically.

Governing Law and Dispute Resolution

These terms are governed by the laws of the jurisdiction in which the operator is licensed. Any disputes that cannot be resolved directly between us will be settled in accordance with the dispute resolution process outlined in our complaints procedure.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.