Privacy Policy

Information We Collect

When you open an account or use our services, we collect the details you share with us. This generally includes your full name, date of birth, residential address, email address, telephone number and payment information. We require this information to verify your identity, meet regulatory obligations and provide you with access to our games and features.

We also receive information automatically when you visit or interact with our website. This includes your IP address, browser type, device operating system, pages visited, time spent on the site and referring website addresses. Such technical data helps us understand how our platform is used and allows us to maintain its smooth operation.

How We Use Your Information

We use the personal information we collect to create and manage your gaming account, process deposits and withdrawals, carry out age and identity verification checks, and prevent fraud or money laundering. This information also enables us to deliver customer support when you need assistance and to improve the overall experience we offer.

Where you have given consent, we may send you messages about bonuses, promotions and new games that we believe will interest you. You can change your communication preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure

We do not sell your personal information. We may share it with carefully selected third parties who help us deliver our services, including payment processors, identity verification agencies, hosting providers and professional advisers. All such partners are required to maintain the confidentiality and security of your information.

We may also disclose your information when required to do so by law, to comply with licensing conditions, or to protect the rights, property or safety of OJO Casino, our players or the public. This can include sharing data with regulatory authorities responsible for overseeing gambling activities in the jurisdictions where we operate.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences, analyse site traffic and improve functionality. These tools allow us to personalise certain aspects of your visit and measure the effectiveness of our content.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the platform. We also work with trusted analytics partners who help us understand visitor behaviour without identifying you personally.

Security of Your Information

We take the protection of your personal information seriously and maintain appropriate technical and organisational safeguards. These include encryption of sensitive data, access controls, regular security reviews and staff training on data protection practices. While no system can guarantee complete security, we work continuously to reduce risks.

Retention Period

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, to satisfy legal and regulatory requirements, or to resolve disputes. Once retention is no longer needed, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may revise this policy from time to time to reflect changes in our practices, technology or legal obligations. Any updates will be posted on this page with the revised effective date. We encourage you to review the policy periodically so you remain informed about how we handle your information.

If you have questions about our privacy practices or wish to discuss how we use your personal information, please contact our customer support team who will be happy to assist you.